Rick Jordan is a former IT specialist turned security personell. In his two years at his current position he has risen from to Corporal and now Sergeant. Rick feels that his career in IT holding supervisory and training roles gave him the skill sets needed to excel. Rick continually strives for safety, primarily with medical staff using a pro-active and lead by example approach.
- Rick wants to dispel the myth that security “does nothing.”
- He explains when and in what situations security may use force and their ramifications.
- Rick comments on many breakdowns in communication that he observes while working in the hospital setting.
- He feels that being a supervisor integrated him into the team and allowed him to understand the different roles in healthcare.
- Rick also discussed how he doesn’t really interact with physicians but advises them to “just be there.”
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Andrew Tisser 0:12
Have you ever wondered what it feels like to physically restrain someone for 15 minutes while you wait for help? Have you ever considered what is observed on the sidelines by your security personnel while you go about your busy day when our security personnel allowed to show force? And what is the difference between a peace officer a security officer and a police officer? Learn the answers to these questions and many more on this episode of the talk to me doc podcast.
Unknown Speaker 0:41
Andrew Tisser 0:58
Hey guys, this is Andrew. Welcome back to the Talk2MeDoc Podcast Episode Four. If you’ve already subscribed, thank you so much. If you’re new to this show, please hit subscribe because today, like with every episode, I bring to you the best guests from all around healthcare to discuss communication and how we can fix it. Today’s guest is one many of you have been waiting for. Rick Jordan is a former IT specialist turned security personnel. In his two years at his current position, he has risen from corporal and now to sergeant. Rick feels that his career in IT holding supervisory and training roles gave him the skill sets needed to excel. Rick continually strives for safety primarily with medical staff using a proactive and lead by example approach. Without further ado, let’s welcome Rick on to the show. Hi, Rick, welcome to the talk to me doc podcast.
Rick Jordan 1:57
Andrew, thanks for having me here. Good to be on the show.
Andrew Tisser 2:00
Absolutely, thanks for coming on. I really appreciate it. I’ve already recorded a little bio about you. But if you could give the listeners in a few sentences, a little bit about yourself and your background and your career trajectory at this point.
Rick Jordan 2:15
So like I said, my name is Rick. Currently, I’m a security officer at a smaller time hospital and probably medium sized. Basically, I’m a shift supervisor. Previous to this, I worked in the IT industry working in various places. Yeah, I’m not too good at describing myself. So that’s why I did the little bio parts initially,
Andrew Tisser 2:39
you’re a supervisor in security. How long? Were you employed as a security officer before taking a more supervisory role?
Rick Jordan 2:49
Oh, yeah. So basically, I am about two years old, just under two years in total. I came as just regular security officer. I think I was only in for about a month. and a half, two months, then I became into corporal which is the weekend supervisor. And then two days during the week, I was just a regular officer. So I kind of, you know, still have my foot in the door as to how regular guards go through their day to day as well, which I think actually kind of helped me and my supervisor role, because I’m kind of still in the field there to see exactly what’s going on instead of, you know, just sitting behind the desk, so to speak.
Yeah, prior to that, I was working for Verizon FiOS for four years, three years. Got a bio from them. And that’s basically how I ended up in the, in the security industry after a career change going forward. I’m probably just going to remain as a security supervisor. I don’t have any plans to go into law enforcement or corrections. Like a lot of the guards do. A lot of people use this as like a stepping stone but for me, this is kind of this is kind of good enough for me. I don’t really have any desire to go into law enforcement because I deal with Whole lot more nonsense than we have to put up with. So not really something I want to get into.
Andrew Tisser 4:07
Fair enough. I mean, it sounds like in just a couple of years, you’ve already done quite well. So seems like a pretty good fit.
Rick Jordan 4:14
Yeah, I mean, I gotta say, I’m really enjoying it. It’s definitely the opposite side of the coin from going from you know it into, you know, security, making sure everybody stays safe. Wrestling was like patients deal with all the emergencies that happen with people. It’s a it’s definitely a change, but one, I quite enjoy it, to be honest with you.
Andrew Tisser 4:37
The reason I had him on the show is to talk about communication as it relates to health care, in general and mostly among the team and security is a really big part of the team, especially for those of us that work in emergency medicine. You know, before I left my last job in Chicago, which is really what started this whole initiative for me, one of our secrets Officers bought me a gift. And when I asked him why he told me it’s because I talked to him like a person. And, you know, I really, I had never heard anything like that and other will do other people not and you said you’d be surprised? What are your experiences in that regard as far as physician provider relationships with the security personnel?
Rick Jordan 5:23
Oh, well, it’s, it’s kind of a hit or miss. A lot of the times you see, I don’t want to kind of just make a label out of it. Because there are plenty of the physicians and doctors who, you know, they, they speak right to us, they look to the eye and talk to us, then there’s some some of the other ones who kind of, you know, listen to us and just kind of just give us a little glance, and then when they talk, they kind of talked to the nurse and not to us. And then there’s some who you try to even wave them down to say, Hey, you know, what are we going to do with this thing and they just blow you off and just, you know, go somewhere else.
And so I don’t want to try to label it. with everybody but generally speaking, how the kind of the hierarchy is, is, you know, the nurses. Usually we have a great working relationship with them at this particular site, and I’ll get into that part a little bit later. And my current site, we have an amazing working relationship with most of the medical staff, all the nurses, you know, they got our back, we got their back, they know that going up to the hierarchy part to the charge nurse or the hospital supervisors.
Same thing we work really well together. You know, if anything comes up, they know they were just a phone call away and we will not hesitate to come down there and do whatever it takes to make sure the situation is safe and resolved. Going back, you know, higher than that to the doctors or physicians how it kind of works down the chain. That’s when most of the time we don’t ever talk to them. They don’t usually talk to us, you know, whenever we have issues going on, that are relating to like the psychiatric pain patients. Come in when we have to say, you know, restraint and medicate them. Now those orders usually have to come from the doctor itself that’s in charge of that patient.
And, you know, for anybody not familiar with that particular process, how it happens is, so nine for one, that’s when they’re brought in with police. They’re not allowed to leave, they’re not allowed personal belongings, they have to get stripped down in the hospital gowns, they have to do blood work, etc. Sometimes they don’t want to do that. Sometimes they come in and they’re just combative and disruptive because they know the system and they want to get medicated. Unfortunately, during that time, we’re sitting there having to keep them restrained or trying to verbally de escalate them.
And what happens a lot of times is 941 comes in, we got to do our initial huddle, the doctor will come on, sign off on it basically, and get the initial report. usually go talk with the patient for 10 to 30 seconds and then goes back to his desk and usually just disappearing when this psych patient starts acting up, and I can tell you now that frustrating somebody for upwards of 10 to 20 minutes while we’re trying to locate this doctor to put in the orders for medication, and restraints, it’s very exhausting to physically be holding on to somebody that is struggling with all their force to get away. And, you know, they’re under the influence of like meth or cocaine. That kind of amplifies their strength a little and it’s even more exhausting.
Andrew Tisser 8:33
and dangerous, right?
Rick Jordan 8:35
It absolutely is. I’ve been injured twice. In on, you know, on the job restraining psych patients. One of them was a 225 pound guy who was also a pipe worker. So he was pretty strong to begin with. And, you know, in that, that part, there wasn’t a problem with the doctor part. I’m just saying in general, it happened in 30 seconds, and there’s three people injured two security officers in the charge nurse were injured by this guy.
And it happened in 30 seconds. And you think of that, if we have to sit there and we’re trying to hold on to this guy for 10 to 15 minutes because the doctor is gone You know, who knows what’s going to happen? So that’s kind of what a communication directly when with the physicians would definitely be a problem here and that’s that’s really the only time we ever interact or anything with doctors to be honest.
Andrew Tisser 9:31
Right I mean, in that situation if you had a good relationship and you could be like, Hey Doc, what are we going to do and go you know, we got meds coming right up or something or hold on or Yep, you know, sometimes from a physician perspective, there’s only a certain medications we can use due to history to other medications are on but you know, you don’t necessarily know that and when we disappear to to our computer or to our desk to look something up. From your perspective, it might just be that looks like we’re abandoning you. Whereas, you know, quick nod and helps come in on the way as far in the form of chemical restraints might be. I be something that would be at least reassuring to you, I would think. Yeah.
Rick Jordan 10:17
You know, usually we don’t even get anything like that. We’re just sitting here, hold it onto this guy. And a lot of times the nurses are looking around to like, Hey, what are we doing here, guys? And it’s, it’s got into moralizing Not gonna lie.
Andrew Tisser 10:30
I believe that Yeah, for sure. I and like my current facility, I was telling you before the show, we don’t have in house security, but at the all the other sites I worked at in Chicago, of course, we had quite a presence. And I you know, myself as a physician, I knew that I could always look to you guys for support whenever I need, you know, so I could be a physician and I could talk to the patients and do what I needed to do, but I knew that if something went awry, you You guys are always there.
And that was personally reassuring to me. So, yeah, I always, I mean, I always got a shout out to security. You guys are awesome. But the other thing I wanted to ask you so I did a little informal social media survey before this episode as to who people wanted to hear from and an overwhelming response was security. Oh, why do you think? Why do you think that is? Any idea?
Rick Jordan 11:26
You know, I don’t really know specifically, I think it’s a lot of the what it could come down to is a lot of people have a misconception of what the role or security is. A lot of people have expectations of what we can and cannot do. Or they just simply don’t know that we are allowed to do something, even though that’s kind of business as usual for us. I do know that from what I can see on social media as well, is that there’s a very big conception that security quote does nothing or you Know security is just the whole bunch of old guys sitting there reading a crossword puzzle.
And if they get called, well, then I got to do anything anyway, so why bother? I kind of want to change that whole stereotype because I can assure you from here at our site, you give us a call, we will show up with one to five people to handle any situation that comes up. The only differences though, is when it comes to use use of force. That’s what we term. Anytime that we go hands on with some use of force. It’s authorized with psych patients because they’re not allowed to leave. If they get competitive and they’re trying to harm themselves or harm someone else we can drop of a hat we can go hands on with them to make sure that they stay safe. They don’t leave the room cetera.
So that part is a pretty much cut and dry. There’s no gray areas it’s we’re allowed to go in. The only differences is that when it comes to non psych patients, for example, just your average patient say Even if they’re, quote, a drug seeker who comes in and is getting all mouthy and loud and, you know, kind of being a little bit verbally aggressive with the medical staff, we’re not allowed to go in there and just, you know, grab them and haul them out. You know, there’s a difference between a security officer, a peace officer and a police officer. Most sites have just security guards or security officers. We are though kind of the low end of the spectrum when it comes to that type of enforcement. Peace Officers are essentially police officers except they are only police.
They only have the police sovereignty duties and responsibilities at that particular site while they’re on duty. Police officers are of course, always on duty wherever they go. So that’s kind of the differences there. Peace Officers can kind of go hands on at any time with anybody. Security Officers we can not do so unless if there’s a criminal activity happening. For example, if somebody displays a weapon or Somebody actually starts assaulting someone, absolutely, we can go hands on with them will probably handcuff them and detain them until law enforcement arrives to bring them into custody.
But if they’re just being verbally loud and obnoxious, we can’t do anything. And what that is portrayed as two nurses or medical staff in general, is that oh, well, she cared he showed up and they did nothing. Well, it’s unfortunately, it’s because we can’t go in and grab this guy because we can then be held liable, personally, not charges filed against our company, or against security in general, they would come to us personally, for assault and battery charges. We can also have civil rights violation lawsuits filed against us personally for detaining them against their will, which is a violation of their human rights.
It’s basically anytime that we go hands on it’s a risk to us personally. So that’s why we quote just stand there when we have a disruptive pay. was you know yelling at medical staff. So it’s very frustrating for us to, because believe me, I absolutely cannot stand or tolerate people who are disrespectful to nurses, doctors, even the custodians, you know, they come here to do a job. They don’t come here to be harassed and yelled at and abused.
When I can’t just hauled off and grab this guy and drag them outside and kick them to the curb because they’re being so disrespectful. It frustrates me. But unfortunately, that’s the reality of the situation where there’s huge lawsuits that can be filed against us. So we can I think I got off topic, just a little bit there. Because I was kind of going through and explaining everything. Now. That’s great. Let’s see what what was the what was the initial question part for this one here? I forgot.
Andrew Tisser 15:51
Oh, why do you think that the medical community as a whole wants to hear from security over some of the other roles?
Rick Jordan 15:58
Okay. Yes. So, basically everything that I said there. Yeah, I think it just comes down to a, you know, miscommunication. A lot of places, I don’t know why, but security is kind of seen as the end of the black sheep. And even at our location where we have an amazing working relationship with medical staff was certain people, when something happens in that particular, you know, say the nurse failed to do something correctly, or didn’t do something.
For some reason, somehow security is going to get the blame for there was one example actually not too long ago, we had a person would disagree with disabilities. He was he was deaf. So it’s very difficult to communicate with this individual. And I guess he was illiterate as well. So we can, you know, just write stuff. So it was very difficult, but somehow we managed to communicate with a hospital supervisor to myself to my guard that’s in the waiting room. That’s her post. She sits there all And she handles the door access control and and now and one of the other things that we do which keep in mind this is an extra thing that we do out of a courtesy. This is not a requirement for our post.
This is not something that we are hired to do this is a courtesy that we are doing. But we relate that this gentleman here is going to be waiting for an Uber because we actually have a new system now where the hospital supervisors can order Hoover’s for you know, patients when their Medicaid doesn’t cover it or something which is very, very handy. I’m not gonna lie. Oh yeah. And plus we get them out of here in minutes versus waiting two to three hours for Medicaid cap. So much better. So anyways, we you know, hospital surpriser informs me exactly who the Uber driver is the name, what vehicle were looking for, etc.
Well, the guy Hoover showed up but he came to the main entrance, not to the emergency department. Wait a couple minutes drove off and canceled. Hospital supervisor calls me back. Hey, they canceled it. So we’re looking for this driver now. Driver pulls up to the emergency department. Our guard goes out there tells the guy but I guess he barely spoke English. And you know, told him Yep. You know, she was confirming that this was his Uber. Says, yup, he’s right inside. Just wait here. I’ll go get him. As she goes back inside. The Uber driver drives off. Like what just happened?
So sell the hospital supervisor Well, she orders a new one. guy comes up and I actually knew this guy because I do take Uber from time to time I know this guy is he’s a good guy. He’s very funny. He’s you know, smart. He’s not just a you know, we’ll just get them out of my cars for two types. Guess the guy picks them up, brings him to the address that was you know, communicated to us tools to worry lift.
Well, I guess that Was his old address and he no longer live there. And I don’t know why. But even still, when we tried to bring him out to the car, he started walking down the sidewalk and he kind of had to be dragged back to get him in there. We finally get him out. He gets dropped off. couple hours later. He comes back in as a nine for one. And we’re like, What just happened?
Like we just got him out of here like he was he didn’t even come in as a nine for one. He was just here medical. Well, I guess the situation was he got dropped off this home, that he no longer lives that and he had no way to communicate that to the Uber driver. So he just got out and was just walking around. I guess he slipped. He may have hit his head and he was laying on someone’s porch for a couple hours. And he started getting frostbite and all sorts of stuff. And since they couldn’t understand him because of his, you know, disability. They thought he was an altered state of mind. So they brought them in number nine for one first, think about Let me tell you, once that happened, the nurses saw them. They’re like, Oh, that’s because security put them into the wrong Uber.
They were supposed to wait for, you know, this black car and instead they put them in a silver one. We saw it on the cameras. Like I said, first of all, you’re in there to witness the three different Hoover’s that we had to order. We put them in the right vehicle. What happened was not trying to point fingers. You guys didn’t verify his address to get them to the correct address. That’s it. out of my hands.
Andrew Tisser 20:36
Rick Jordan 20:37
Yeah. And that was a bit of a long winded story where, but that’s just one example has to, you know, and no fault of our own. We actually went above and beyond our call of duty. And somehow we still managed to get the blame for this incident.
Andrew Tisser 20:57
can imagine how many breakdowns and communication there were just in that single story that would really would have made a difference for this patient and would have made a difference for all of you guys working relationship. So yeah, you know the other thing I’m interested in asking you is security as an observer, I mean you guys a lot of times are kind of in the background and and you see everything so it Have you personally witnessed any real difficulties and communication among the TI the greater healthcare team itself that you could you could talk about that maybe something that happens more than once that you say, Well, if if we could fix this, it really it would really be a better situation. Okay,
Rick Jordan 21:42
all the time. Well, I don’t want to say all the time to make it sound like everyone’s incompetent but now I do see it as a regular occurrence. I don’t really think it’s any one particular person’s fault. It’s like you said it’s a breakdown communication and plus, with right now to you know, we I think in the last eight to 10 months, we switched over to a new healthcare system for all their logging and documenting all that stuff. So that was a challenge to begin with. So there’s still even from that, and there’s still a lot of how do I do this? How do I do that sort of things.
They also had a change of change with the labs as well. So there’s a lot of that being an issue where people are trying to adjust to their new systems and setup so it’s slowing down the labs makes things a little bit more difficult. What I see a lot of happen a lot of times though, is we start to get a little busy, not even a little busy, we start to get busy, you know, and we have people that are coming in for you know, not necessarily emergency condition. And they start getting frustrated because of the long waits. That obviously has nothing to do with miscommunication.
But it ties in To the next part, which is, you know, they’re already waiting probably a couple hours just to get back into a room. We all know that it’s a non emergency condition, but that also doesn’t mean that they’re not supposed to get treated in testicles like normal. So what happens a lot of times is we’ll have a critical patient come in, because we’re also the Stroke Center by the way. So we’ll have you know critical patient come in. Obviously, it’s kind of all hands on deck trying to save this person.
Doctor is over there dealing with a code and nursing staff and everybody is busy with that. Nurses are jammed with you know, four to 10 patients or whatever. And next thing you know that this person that’s coming in with a relatively minor condition but still needs to wait to get like a test on or something like that. Well, guess what the doctor forgot to do it. Or a nurse forgot to go check in on them. It’s perfectly understandable In my opinion, because dealing was someone who Dying is a little bit more important than remembering to order a urine sample for this person that might have, you know, a cold or something. So I perfect, I honestly get things happen.
And then when it’s finally kind of caught on to by this point, it’s three hours later, and then the patient is or why didn’t I get this test done hours ago and they’re getting upset. And I kind of like I said, I kind of I understand both sides. The only problem is, they start getting upset and start yelling and screaming. And now I have to get involved. And next thing you know, they’re getting even more upset because oh, you had to call security down here on me when all I want to do is get treated and and it’s just it’s just very frustrating all around him. Know trying to try to explain this sort of thing as to how this happened to a patient that is already aggravated. It’s pretty much impossible, and it’s just going to You know, escalate the situation. So that’s, it’s just frustrating all around, basically. Sure.
Andrew Tisser 25:08
I get that. I mean, well, back to your earlier point, you know, you guys are not, you’re not you’re not there to be a bouncer of the emergency department, right? So you’re, you’re there to keep the patient safe and keep the staff stay safe. So maybe you can’t lay hands on a patient, but I’m sure your training involves all kinds of de escalation techniques and ways to help, you know, pacify the situation that maybe myself or my nurse colleague isn’t as good at because I mean, this is what you do every day, right?
Rick Jordan 25:39
Yeah, no, absolutely. We you know, verbal de escalation is kind of a specialty of mine as well. I don’t know how many times I’ve kind of talked patients down even psych patients, you know, talk them down made them understand. Like even just last weekend, I got called to so one of the floors because they add up patient who was, I don’t know, onset dementia or something. But she was kind of out of it. And she was insisting on getting up out of bed to go home. She didn’t think she was at the hospital, she thought she was at home right now.
You know, she wasn’t really with I, for some reason, you know, they gave security call. So I came up there and I just sat and talked with her and I even got them to got her to agree to take her medication and everything like that. And they worked, you know, instead of having to call like a, you know, manpower code and have committed people coming up there and strapping her down in bed and things like that, you know, give us a call. We’ll go up there, talk to them and get them calm down.
Andrew Tisser 26:43
That’s Graham. And so, further highlighting the importance of your role in the team is not just muscle, but really, really trickling down to helping patients and helping everybody because then we don’t have to hold her down. And maybe diverse set of medicines that could be dangerous in the elderly, but just someone who could sit and talk to them. So that’s, that’s awesome. That’s great.
Rick Jordan 27:08
We pretty much do it all up there. You know, it’s not just like you said muscle to tackle people don’t get me wrong, that’s a big part of our job to you know, it’s, for the most part, you know, our job is our main priority is to keep everyone safe. And you know, first in my opinion, first people that we want to keep safe as the medical staff then are probably go to the patients and visitors and then myself, other people might have different opinions, but that’s kind of how I view security. So
Andrew Tisser 27:40
that’s, that’s very noble. I mean, I think you’re very integral part of the team. Whether or not you’re told that all the time but i think i think this show really highlights how important different roles are and enlightens me as well as a physician into some of the other things that go on in your world. Plus, it gives security a voice Which I think is very important.
Rick Jordan 28:02
Yeah, we definitely don’t get a lot of chances to speak up, that’s for sure. So,
Andrew Tisser 28:08
what do you think is your role as a supervisor now, you’re a sergeant now, as opposed to when you were, I guess, non leadership role? Has your views on communication within the team itself changed at all or just reiterated some of the things you already knew?
Rick Jordan 28:27
No, I would probably say it did have to have a little bit of a change because when you’re when you’re when you’re not trying to undermine or anything but when your coach just a guard, you know, you don’t have any of the bigger picture things to worry about. It’s just you come in, you know, you do your job. That’s pretty much him as a corporal or now a surgeon. You know, we’re we’re held to a much higher standard. we’re expected to be, you know, leading by example.
we’re expected to coach all of our guards to make sure that they’re kind of following in our footsteps and doing the right thing. And also, when you’re a supervisor, you, you interact with medical staff a lot more than you do is just a regular guard. Because at the end of the day where the officer in charge, anything that happens on the shift is my responsibility. So when we have, you know, an aggressive patient coming in or anything like that, you’re usually going to find the guards in the corner, you know, ready to do the paperwork, do the search, handle anything that happens.
And then the officer in charge is usually out talking with the nurse or the charge nurse, you know, getting a game plan, ready of how are we going to handle this situation? So it definitely does. You see a lot more when you’re a supervisor, than if you’re a guard. So
yeah, there’s, I can’t even just
I can’t put it into words of how the differences between them when you know when you’re when you were That kind of comes with when you start seeing more on the back end of how the inner parts work. When I was just a regular guard, I didn’t know what a charge nurse was, I didn’t know what a charge nurse actually did. I knew that the hospital supervisor was a guy or girl that walked around with a clipboard.
You know, I didn’t I didn’t know the difference between the, you know, the doctors and the the MPs or physician’s assistants, I think they’re called out but they all sit in a big row there, you know, I didn’t really know the differences between them all. I didn’t know that between the differences between this nurse or that nurse or what are these people doing as a whole until kinda I became a supervisor, and you kind of mingle around and talk with everybody.
Andrew Tisser 30:46
So do you think in addition to your added responsibilities, do you think that your further understanding of the different roles and being more involved in those meetings like improve the job that made made it somewhat easier, aside from having more to do but the day to day was that easier or was that more challenging?
Rick Jordan 31:09
No, it was much easier when when you have a good rapport and understanding when medical staff, and they know how you operate, and you know how they operate, you kind of know what they expect of each other. And you, you know, they know what you expect. It makes my life so much easier when it can kind of just run itself. So that way I can kind of focus on the more intimate details on how to make things better.
But if you’re constantly you know, having to stand there and just Overwatch and every little thing that’s happening, when you know situation is occurring, or now we get a new site patient and you’re having to sit there and just monitor and make sure everybody is doing everything correctly. You know, you can’t focus on refining the process to make sure that it’s even more efficient. So it’s once once you have a good rapport with medical staff insecurity working together like that. Things run way smoother. I will guarantee you a
Andrew Tisser 32:07
great day. That’s the focus of the show. So glad to hear it. I want to shift gears a little bit in this part of the show. I like to just get to know the guest a little bit more. You talked about a bit about your career trajectory and and how you’ve kind of risen the ranks. So I like to what do you like to do for fun?
Rick Jordan 32:29
Well, I am actually a PC gamer. I also manage the gaming community, probably between 125 150 active members in it. And we also operate like about 15 to 20 private servers for different games. Kind of, you know, back feeding off of my it background because it’s something I like to do for fun, it’s a hobby and I like to play just, you know, various games. You know, anything else me my girlfriend, you know?
We like to go out and do stuff we’re actually going to go see the new Star Wars movie tonight the nice little hammock cedar seats he did and air conditioned seats by the way it’s it’s really cool. Yeah, and hopefully at this time there’s gonna be nobody else there because it’s a Friday and it’s at you know three o’clock so it’s hopefully there’s going to be nobody else there will have a private viewing just like the last few times that we’ve gone
I love it. Yeah.
Just do stuff. Like we went up to Syracuse up in that destiny USA there. They have little escape room type things. those are those are pretty fun. Those are pretty fun. So if you ever get a chance, when is it called Five Wits? I think it’s called. You ever want to you know, get back into your childhood and, you know, have the fun and excitement of those little shows that you saw on Nickelodeon where the kids are going in and they got to figure out these little puzzles and challenges to get through. Rome’s Yeah, go check it out.
Andrew Tisser 34:03
Yeah, I did my training in Syracuse, upstate, so I might have to go over Say hello to some people and go back to destiny USA.
Rick Jordan 34:11
Yeah, it’s pretty fun. I’m not gonna lie.
Andrew Tisser 34:15
Check it out, do you? I’m a I’m a big reader. And I don’t know if you have any recent book recommendations or favorite book of all time. Oh,
Rick Jordan 34:25
well, I’m actually a big reader to been reading, you know, fantasy type stuff, since I was probably like 10 or 11. Before that, it was you know, goose bumps, but probably like my favorite book of all time. I’d probably have to recommend the hobbit on that one, just because it’s kind of a childhood staple. And it really opened the doors to get into like the fantasy type setting. Just really interesting. If you’re looking for an actual like series, so get into actually recommend the change novels. By SM Sterling. He is a history professor.
And basically what he tries to depict in this series is what would happen in today’s society if suddenly, due to some kind of otherworldly event, the entire world was just without gunpowder, electricity, or even steam power, just everything poof, all of a sudden, the entire society collapse. I mean, it kind of sounds pretty dark. But it’s just very interesting to see how society kind of recovers from that and what happens, you know, to our entire civilization going forward, and how people are able to adapt to certain situations. Yeah, I don’t know. It’s just it’s a very thought provoking type of series. So I’d highly recommend giving that a shot if you’re into those kind of things.
Andrew Tisser 35:49
Yeah, I definitely am. So look at those. That sounds awesome. If If you could give physicians and other medical staff like just a single piece of advice in the area of communication. What would that be?
Rick Jordan 36:05
Well, like I said before, you know, we don’t really interact too much with physicians, it’s mainly the nurses. But the really the only times that we actually do interact with physicians is when we have combative psych patients that come in. And, you know, like I said, you know, just be there. If we have a patient come in, you know, don’t just take the report and disappear, you know, hang around, or at least just be nearby. Because it also would kind of help your diagnosis of how to handle this patient going forward, if you’re kinda able to see their behavior rather than just hearing somebody telling you what they’re doing. Yes, just just be available for us and holding someone down. 15 minutes is horrible.
Andrew Tisser 36:51
Man, yeah, I can only imagine. Yeah, that’s, that’s great advice. And be sure to take that to heart and I’m sure others well as well. Rick, if people want to learn more about you or security as a whole, how can they get in touch with you?
Rick Jordan 37:06
Well, they can always add me on Facebook. They’re just under my name. And if they’d like, they can shoot me an email. It’s, it’s a little difficult to explain it, but it’s Jackson the [email protected] That’s JXMTHZM IRC at gmail. com, and go and shoot me an email, ask some questions. I’ll be more than happy to discuss anything with you.
Andrew Tisser 37:32
Awesome. And for the listeners. I’ll put all that in the show notes for you. Well, Rick, I’ve really enjoyed this conversation. We’ve had a lot of insights, it’s really good to kind of step into your world and learn about some of your challenges and how we can do better. So thank you so much again for coming on the show.
Rick Jordan 37:51
Well, that’s no problem. It’s definitely My pleasure. You have any future shows you want security unput feel free to give me a call.
Andrew Tisser 37:59
Well, direct well Talk soon. Thanks.
Rick Jordan 38:01
Alright, sounds good.
Andrew Tisser 38:03
Wow, guys, what an amazing show that was with Rick Jordan. Such an easy to talk to guy. I really enjoyed our chat. I know that one ran a little bit long, but it was just so interesting. I really appreciate everything he does and have even more respect for our security personnel than I already did. I know Rick mentioned that a lot of people may think that security quote does nothing. But I’ve never felt this way. I’ve relied on security many times. And I’m so grateful that they’re there every day, protecting all of us and the patients. Things I thought were interesting in this episode is that Rick’s description of the differences between a security officer a peace officer and a police officer.
I also thought it was enlightening. When Rick told us how much liability they can have when they decided to use a show of force. I know we always security’s just muscle and can come in there and wrangle people out and when they don’t, we get upset. But it really was an interesting perspective. Rick also mentioned that he observes many breakdowns and communication while working. You don’t think that security as an observer is always there, but he must really see some crazy stuff.
I also thought it was interesting that Rick thought being a supervisor integrated him more into the team by learning the different roles, he felt that his job was easier, which is really kind of the cornerstone of this show. I also thought it was somewhat disheartening that Rick discussed how he doesn’t interact with physicians. And his advice is to just be there. That’s really sad to me. Hopefully, we can all strive to be better, and integrate everyone into the team so that we can all have a better working relationship and just have a better time at work.
Well, this has been really fun I know is a little bit of a longer episode. So thanks for tuning in and staying with me this whole time. If you haven’t already, please subscribe on app, Apple podcasts and leave me an honest review has this really helps. The other thing I’d like you to do after listening is follow me on twitter at talk to me doc. That is talk the number to me D OC. Stay tuned for the next episode, because we have some really interesting content coming your way. Till next time, keep talking to each other
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